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The administrative staff at the IMSMP works hard to make sure that every patient encounter at the Center proceeds as smoothly as possible. Our team of professionals is dedicated to keeping the Center extremely well-organized. Their efforts ensure that the office runs punctually and efficiently, allowing the doctors and nurses to maximize their time with patients. The Center strives to ensure that, wait times are non-existent, emphasizing the value of our patient's time, and that each call is answered by a welcoming, live voice. The precise organization of our administrative staff is imperative for properly maintaining patient charts, scheduling, managing phone calls and messages as well as, interaction with insurance companies, among their many other responsibilities. In addition, a reminder is sent to each patient prior to their visit and every effort is made to schedule multiple appointments at the Center on the same day to minimize disruption in patients' lives. International and out-of-state patients can have their accommodations arranged by a dedicated staff member.
The administrative staff also works extremely closely with our billing department (pictured above) to ensure insurance provider reimbursements are maximized and necessary approvals are obtained. These efforts are designed to limit personal costs to patients.