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The administrative staff at the IMSMP is dedicated to keeping the Center run like an award-winning five-star luxury hotel. The IMSMP strives to ensure that wait times are non-existent, emphasizing the value of our patients’ time, and that each call is answered by a welcoming, live voice. The precise organization of our administrative staff is imperative for properly maintaining patient records, scheduling and coordinating appointments between all of the Center’s departments, managing phone calls and messages, as well as interaction with insurance companies, among their many other responsibilities. In addition, a reminder is sent to each patient prior to their visit and every effort is made to schedule multiple appointments at the Center on the same day to minimize disruption in patients' lives. International and out-of-state patients can have their accommodations arranged by a dedicated staff member.
The administrative staff also works extremely closely with our billing department (pictured above) to ensure insurance provider reimbursements are maximized and necessary approvals are obtained. These efforts are designed to limit personal costs to patients.